onex bat Privacy Policy
Our complete policy on how your personal information is collected, used, and kept secure on the onex bat platform is set out here.
Introduction and Scope
onex bat is a Bangladesh-focused online betting and casino platform that places the highest importance on protecting its users' personal information. This Privacy Policy ("Policy") applies to the onex bat website, mobile application, and all related services.
The terms set out in this Policy are an integral part of your relationship with onex bat. By continuing to use the platform you are considered to have accepted all the terms of this Policy. To understand the full terms governing your use of our services, please read the Terms and Conditions page.
This Policy may be updated at any time. For material changes we will notify you via your registered email or a platform notification. The date on which an updated Policy takes effect will be shown at the top of the page.
What Information We Collect
2.1 Registration and Account Information
When you create an account on the onex bat platform, we collect the following information:
- Full name and date of birth (for age verification — the service is available to users aged 21 and above)
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID card or passport number (for identity verification)
- Payment account details — such as bKash, Nagad, Rocket, or Upay numbers
2.2 Automatically Collected Information
When you browse or use our platform, certain technical information is collected automatically:
- IP address and device identifier
- Browser type, version, and operating system
- Time of access, time spent on the platform, and pages visited
- Cookie and local storage data
- Referral source (which page you came from when you arrived at our site)
2.3 Transaction and Gaming Information
Records of your deposits, withdrawals, bets, and gaming activity are stored in our system. This information is used for account security, fraud prevention, and service improvement.
How Collected Information Is Used
3.1 Core Service Operations
onex bat uses your information primarily to operate the platform's normal functions. This includes account creation and management, identity verification, transaction processing, and customer support.
3.2 Security and Fraud Prevention
Ensuring the security of every user's account and transactions is one of our primary responsibilities. We combine automated methods and human review to detect suspicious activity, prevent unauthorised access, and protect accounts from fraud. All data transmitted on this platform is encrypted using SSL technology.
3.3 Communication and Support
We use your contact details to send you important notifications about your account, transactions, or services. When you seek support via live chat or email, your account information is used to ensure proper assistance.
3.4 Service Improvement and Analytics
We analyse aggregate and anonymised statistics to improve platform performance, add new features, and make the user experience smoother. No individual user is identifiable in any analysis.
3.5 Promotional Communications
With your consent, we may send you notifications about bonus offers, new games, or special promotions. You can stop receiving such communications at any time — through your account settings or by informing our support team directly.
Sharing Information with Third Parties
4.1 Service Provider Partners
onex bat works with certain trusted third parties who provide specific services on our behalf — such as payment processing (providers for bKash, Nagad, Rocket, Upay, and bank transfers), cybersecurity, and IT infrastructure. These partners are given only the information necessary for their specific tasks and may not use it for any other purpose.
4.2 Legal Obligations
We may be required to disclose your information in response to a court order, a lawful request from a government authority, or as required by applicable law. In such situations we will disclose only the minimum information legally permitted.
4.3 Business Changes
In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to a new entity. In that case the new entity will be obligated to maintain protections equivalent to those in this Privacy Policy.
4.4 No Sale to Third Parties
onex bat will never sell, rent, or exchange your personal information to any outside party for commercial purposes under any circumstances. Any sharing of information occurs only in the limited situations described above.
Cookie and Tracking Technology
5.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. onex bat uses cookies for the following purposes:
- Essential cookies: keeping login sessions active and ensuring security
- Functional cookies: remembering your preferred language and settings
- Analytics cookies: reviewing page usage statistics (anonymous data)
5.2 Cookie Controls
You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some platform functions to stop working correctly.
Data Retention Period
6.1 Information for Active Accounts
All information related to your account is retained in our system for as long as your account remains active. Even after an account is closed, transaction records may be retained for a set period for legal and regulatory purposes.
6.2 Requests to Delete Information
Where legally permitted, you may request that your personal information be deleted. However, it may be necessary for us to retain certain information for a defined period due to ongoing legal obligations, dispute resolution, or fraud investigations.
Your Rights and Controls
As a user of onex bat, you have the following rights over your own information:
- Right of access: the right to know what information we hold about you
- Right to rectification: the right to request correction of inaccurate or incomplete information
- Right to erasure: the right to request deletion of information in certain circumstances
- Right to restrict processing: the right to request that use of your information be limited for specific purposes
- Right to object: the right to withdraw consent to promotional communications
To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable time.
Protection of Minors
onex bat's services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from minors. If any person registers by providing a false age, their account will be terminated and all associated information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately. For more information on responsible gaming, please visit our Responsible Gaming page.
Data Security Measures
9.1 Technical Safeguards
Industry-standard technology is used to keep your information secure on the onex bat platform:
- SSL/TLS encryption — all data transmission is secured
- Passwords stored using one-way hashing — no one can view the original password
- Two-factor verification (OTP) system
- Automatic alerts to detect suspicious logins
- Regular security reviews and vulnerability testing
9.2 Administrative Security
Only authorised staff may access limited information when there is a legitimate need. All staff operate under strict confidentiality agreements and receive regular training on data protection.
9.3 Response to Data Breaches
If a data breach occurs, we will assess the situation promptly and notify affected users in a timely manner in accordance with applicable law. Our incident response plan is reviewed and updated annually.
Third-Party Links and Services
Where our platform contains links to third-party websites, those sites' own privacy policies will apply. onex bat is not responsible for the data collection or usage practices of those sites. It is your own responsibility to read the privacy policy of any third-party site before visiting it.
To learn more about onex bat, read our About Us page, which contains detailed information about the platform's services and goals.
Policy Changes and Updates
onex bat reserves the right to amend this Privacy Policy at any time. Before any material change takes effect, we will:
- Update the date on this page
- Send a notification to your registered email (for material changes)
- Display a visible notification on the platform
Continued use of the platform after any change will be considered acceptance of the updated Policy. We therefore recommend reviewing this page from time to time.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our support team. We are available in both Bengali and English, seven days a week, twenty-four hours a day.
Live Chat Support
Get instant support using the platform's live chat — available 24/7 in Bengali and English.
You can also find answers to common questions on privacy and security in our FAQ section — visit the FAQ page for details.